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At Ecomzens.com, we strive to provide high-quality digital services tailored to your needs. Due to the nature of our work, this Refund Policy outlines when refunds may or may not be issued.

1. General Policy

All services provided by Ecomzens are digital and custom-based, meaning each project is created specifically for the client.
For this reason, all sales are generally final and non-refundable.

2. Eligibility for Refunds

Refunds may be considered only in the following situations:

  • If the project has not yet started
  • If we are unable to deliver the agreed service
  • If there is a serious issue from our side

Any approved refund will be processed at our discretion.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • After work has already begun
  • If you change your mind after placing the order
  • If you are dissatisfied but revisions have already been provided
  • Delays caused by lack of communication or incomplete information from the client

4. Revisions Instead of Refunds

We believe in delivering quality work.
If you are not satisfied, we encourage you to request revisions based on the agreed scope before requesting a refund.

5. Cancellation Policy

  • Orders can be canceled before the project starts for a full refund
  • Once work has started, cancellation may not be eligible for a refund

6. Processing Refunds

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be sent through the original payment method

7. Contact Us

If you have any questions regarding this Refund Policy, feel free to contact us:

📧 Email: Support@Ecomzens.com
🌐 Website: Ecomzens.com